FAQ

Frequently Asked Questions
🛍️ Orders & Shipping
How long does shipping take?
Orders are typically processed within 1-3 business days. Once shipped, delivery usually takes 3-7 business days depending on your location. You'll receive a tracking number by email as soon as your order ships.contact@sennavibe.com
Do you ship internationally?
Yes! We currently ship to the United States, Canada, and select international destinations. Shipping availability and rates are calculated at checkout.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number and link — just click it to see your live shipping status.
Why hasn't my order shipped yet?
Please allow 1-3 business days for order processing before shipment. If it's been longer, feel free to contact us at [contact@sennavibe.com] and we'll look into it right away.
Can I change or cancel my order?
If your order hasn't shipped yet, we're happy to help you change or cancel it. Contact us as soon as possible at [contact@sennavibe.com] — once an order ships, we're unable to make changes.
🐾 Products & Materials
Are your toys safe for my pet?
Yes. All Sennavibe toys and grooming tools are made from pet-safe, non-toxic materials. We carefully select every product with your pet's health and safety in mind.
Are the toys durable for aggressive chewers?
Our toys are chosen for durability and real play, but no toy is 100% indestructible. We recommend supervising playtime, especially for strong chewers, and choosing toys sized appropriately for your pet.
What sizes are available?
Product sizing varies by item. Each product page includes detailed size and dimension information — check the description before ordering, especially for larger or smaller pets.
How do I clean the toys/grooming brush?
Most toys can be wiped down with a damp cloth or washed with mild soap and water. Grooming brushes should be cleaned of loose fur regularly for best performance. Specific care instructions are listed on each product page.
💳 Payment
What payment methods do you accept?
We accept all major credit/debit cards, as well as other secure payment options available at checkout (PayPal, Shop Pay, etc., depending on your region).
Is my payment information secure?
Absolutely. All transactions are processed through encrypted, secure checkout — your payment details are never stored on our servers.
🔄 Returns & Refunds
What is your return policy?
We offer a 30-day return policy on unused, unopened items. If you're not satisfied with your order, contact us at whatsApp +447719356615 and we'll walk you through the process.
My item arrived damaged or defective. What do I do?
We're sorry to hear that! Please email us at [contact@sennavibe.coml] with your order number and a photo of the item, and we'll send a replacement or refund right away.
How long does a refund take?
Once your return is received and inspected, refunds are typically processed within 5-9 business days back to your original payment method.
🐶 Still Have Questions?
We're pet people too, and we're happy to help! Reach out to us anytime at contact@sennavibe.com — we typically respond within 24 hours.